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Can I return/exchange my product?
At HM Essence, we prioritize the quality and safety of our products throughout the packaging and shipping process. To ensure that you receive products that are safe, unopened, and in optimal condition, we do not allow returns or exchanges of our products.
What should I do if I am not satisfied with the product?
If you have any concerns or feedback regarding our products, please don’t hesitate to contact us. You can reach out to us at contact@hmessence.com, and our dedicated team will do their best to assist you and address any issues or feedback you may have.
What is the estimated delivery time for the order?
If, for any reason, you are not satisfied with the product you’ve received, please reach out to us promptly. Your satisfaction is important to us, and we are here to assist you. Feel free to contact us at contact@hmessence.com, providing your feedback or concerns, and we will do our utmost to address your issue.
What is the Estimated Delivery Time for the Order?
You can typically expect to receive your order within approximately 4 working days from the date of placing the order. However, please note that the delivery schedule may vary depending on factors such as your shipping location, including remote areas, and any unforeseen circumstances. In the event of any delays, we will promptly notify you via email to keep you informed.
When can I cancel my order? And will I be receiving a refund?
You have the option to cancel your order before it reaches your designated delivery location. In the event of an order cancellation, a refund will be processed to the same account or payment method used for the original order. However, once a product has been received and accepted, it becomes ineligible for a refund.
Do You Deliver to All Cities in India?
Yes, we currently offer delivery services to the majority of cities across India. However, please be aware that deliveries to remote cities or towns may experience slightly longer delivery times due to logistical challenges.
Whom Should I Contact to Change the Shipping Address Once I’ve Placed an Order?
Should you need to modify the shipping address for an order you’ve already placed, please get in touch with us at contact@hmessence.com Be sure to provide the updated shipping address along with your order number, and our team will assist you with the necessary changes.
Can I Add More Than One Shipping Address in the Same Order?
Currently, our system does not support the inclusion of multiple shipping addresses within a single order. If you require products to be shipped to different addresses, you will need to create separate orders for each unique shipping address.
These elaborations provide customers with clear and detailed information about various aspects of their shopping experience on your ecommerce website.