Shipping Policy

At Dude’s Love, we are committed to providing you with a seamless shopping experience, including transparent shipping policies. Please read the following information carefully to understand how shipping works with us:

Can I Return/Exchange My Product?

At Dude’s Love, we take great care in ensuring that your products are safe and unopened before they are meticulously packed and shipped to your location. Due to these stringent quality control measures, we do not allow returns or exchanges of our products.

What Should I Do if I am Not Satisfied with the Product?

If, for any reason, you are not satisfied with the product you’ve received, please reach out to us promptly. Your satisfaction is important to us, and we are here to assist you. Feel free to contact us at contact@hmessence.com, providing your feedback or concerns, and we will do our utmost to address your issue.

What is the Estimated Delivery Time for the Order?

You can typically expect to receive your order within 4 working days from the date it was placed. However, please be aware that certain factors, such as the shipping location, especially remote areas, or unforeseen circumstances, may cause slight discrepancies in this schedule. In case of any delays due to such circumstances, we will keep you informed via email.

When Can I Cancel My Order? And Will I Receive a Refund?

You can cancel your order before it reaches your designated location. If you choose to cancel your order, a refund will be processed to the same account or payment method used during the order placement. However, it’s important to note that if a product has already been received and accepted, it is not eligible for a refund.

Do You Deliver to All Cities in India?

Yes, we currently offer delivery to the majority of cities across India. However, please be aware that if you place an order from a remote city or town, there may be a slight delay in the delivery time due to logistical factors.

Whom Should I Contact to Change the Shipping Address Once I’ve Placed an Order?

If you need to make changes to the shipping address for an order you’ve already placed, please promptly contact us at contact@hmessence.com. In your communication, kindly include the updated shipping address details along with the order number to ensure accurate processing.

Can I Add More Than One Shipping Address in the Same Order?

We regret to inform you that, at this time, our system does not support the inclusion of multiple shipping addresses within a single order. To ship items to different addresses, you will need to create separate orders for each shipping address.

We hope this Shipping Policy clarifies our procedures and ensures a smooth shopping experience for you. If you have any further questions or require assistance, do not hesitate to reach out to us at contact@hmessence.com. Your satisfaction is our top priority, and we are here to assist you in any way we can.