Privacy Policy

Introduction: This Privacy Policy is designed to explain the practices and procedures regarding the collection, usage, and disclosure of your information when you use our Service. It also outlines your privacy rights and legal protections.

Collection and Use of Personal Data:

Interpretation and Definitions:

Interpretation – The capitalized words in this document have specific meanings, whether used in singular or plural form.

Definitions:

• Account: This refers to a unique user account created to access our Service or certain parts of it.

• Company: “The Company,” “We,” “Us,” or “Our” refers to Steel City Health Pvt. Ltd., with its registered address at Steel City Health Pvt Ltd, 3705P,SECTOR-23, GURUGRAM, Gurgaon, Haryana, 122017.

• Device: Device includes any tool capable of accessing our Service, such as a computer, cell phone, or digital tablet.

• Personal Data: Personal Data comprises any information related to an identifiable or identified individual.

• Service: Service pertains to the Website.

• Service Provider: A Service Provider is a natural or legal entity processing data on behalf of the Company. This can include third-party companies or individuals assisting with the Service, offering it on our behalf, or supporting us in analyzing how the Service is utilized.

• Third-party Social Media Service: Third-party Social Media Service covers any website or social network that allows users to log in or create accounts to use our Service.

• Usage Data: Usage Data refers to automatically collected data, generated either by the Service or its infrastructure. This can include information like the device’s IP address, browser type, pages visited on our Service, date and time of visits, and unique device identifiers.

Collecting and Using Your Personal Data:

Types of Data Collected:

Personal Data: While using our Service, we may request specific personally identifiable information to enable us to contact or identify you. This information can include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Usage Data: Usage Data is automatically collected when you use our Service and can include information like:

• Your Device’s IP address
• Browser type and version
• Pages of our Service visited
• Time and date of your visits
• Time spent on these pages
• Unique device identifiers
• Other diagnostic data

When you access our Service through a mobile device, we may also collect information such as the type of mobile device used, its unique ID, the mobile device’s IP address, operating system, mobile internet browser type, and other diagnostic data.

Tracking Technologies and Cookies: We use Cookies and similar tracking technologies to monitor and store certain information, which helps us track activity on our Service. These technologies can include:

• Cookies or Browser Cookies: Cookies are small files placed on your Device. You can configure your browser to reject Cookies, but doing so may limit your access to certain parts of our Service. Cookies are essential for providing various services through the Website and offer features like user authentication, preventing fraudulent account use, and remembering your preferences.

• Web Beacons: Our Service and emails may contain small electronic files known as web beacons or clear gifs. These are used to count users who visit certain pages, open emails, and for other related website statistics and verifications.

Use of Your Personal Data: We may use your Personal Data for various purposes, including but not limited to:

• Providing and maintaining our Service
• Managing your Account
• Performing contractual obligations, such as purchase contracts
• Contacting you via email, telephone calls, or SMS for updates or communications related to our Service
• Providing news, special offers, and information about our goods, services, and events
• Managing your requests and queries
• Evaluating business transfers, such as mergers or acquisitions
• Other purposes, like data analysis, identifying usage trends, and improving our Service and user experience

Do You Deliver to All Cities in India?

Yes, we currently offer delivery to the majority of cities across India. However, please be aware that if you place an order from a remote city or town, there may be a slight delay in the delivery time due to logistical factors.

Whom Should I Contact to Change the Shipping Address Once I’ve Placed an Order?

If you need to make changes to the shipping address for an order you’ve already placed, please promptly contact us at contact@hmessence.com. In your communication, kindly include the updated shipping address details along with the order number to ensure accurate processing.

Can I Add More Than One Shipping Address in the Same Order?

We regret to inform you that, at this time, our system does not support the inclusion of multiple shipping addresses within a single order. To ship items to different addresses, you will need to create separate orders for each shipping address.

We hope this Shipping Policy clarifies our procedures and ensures a smooth shopping experience for you. If you have any further questions or require assistance, do not hesitate to reach out to us at contact@hmessence.com. Your satisfaction is our top priority, and we are here to assist you in any way we can.